Returns and Exchanges
-
A copy of the original invoice must be included with all returns.
-
Please enclose a letter with the following information:
-
Your name
-
A good phone number
-
Our company name: S. Lee Enterprises, Inc.
-
Reason for return
-
Requested action (repair, replacement, etc.)
-
-
Returned items must be properly wrapped. We cannot accept boxes that are marked.
-
We cannot accept skates that have already been mounted.
-
A 20% restocking fee applies to all returned items, except in cases involving:
-
Shipping errors on our part
-
Defective merchandise
-
Exchanges for size
-
-
All returns must be made within 30 days of purchase.
-
For returns not covered under manufacturer warranty, please contact us for a return authorization number.
-
We cannot guarantee the resale of returned products.
-
The decision on defective returns is ultimately determined by the manufacturer of the product.
-
Most manufacturers reserve the right to repair or replace defective products and set the warranty length. In addition, Riedell and Bont require defects to be shipped directly to them.